When I asked them, each time they have mentioned its due to COVID and there was a severe backlog, BUT each time I asked any other applications took 5 months or more, they each could not answer me and were quiet. I have spent 5 months effortlessly calling 3-5 times per week, with hold times averaging 45 minutes per call to get a human being to understand why my application is going at a snails place. Quicken Reaches out to me schedule a closing, but realizes they need all my documents again and an updated rate disclosure and to clear out a pending issue about a State Farm 2nd Mortgage I had that was cleared and settled back in May 2020 (Quicken did not realize this after 5 months on my application). I reach out to Green River Capital (I bought my house with them in 2015) and started my Mortgage Refi Application. I have provided Bank statements, Mortgage Statements, HELOC Statements, Credit Card Statements, Retirement 401k Statements on a monthly basis and no one at Quicken UnderWriting or Accounting/Finance realized this? At this time, I immediately tapped into my Emergency Funds to pay down the 4 months of Mortgage deferred because this was required by Quicken to close on the Refinance.
After 3 months of back and forth, in which I supplied all documentations and same-day or next-day responses and documentations, Quicken Finally realized I was on COVID Forbearance with my Mortgage Company Shellpoint/NewRez. Refi Application Started with Quicken Refi, Rep promised refinance closing with be 1 month, 3.25% Interest Rate and 1.5% discount point. Salary $105,000 Rent or own Owner Occupied Multi-Family Location Bronx, NY USA Appraisal Date July 2020 I am working toward abandoning any form of bill pay in Quicken and finding an alternative product.Īge 33 Years Old Appraised Value $625,000 Quicken needs to take this seriously and fix all the Payer problems and add simple things like when to send a check with Check Pay so it arrives by a certain date. And 6 months after the release, there are still many problems. My point is that Quick Pay and Check Pay are being Beta tested with us, even after being delayed 4 months due to Covid. They finally showed me a screen that warns of the delay, but that's not how I made the payment and the other screen does not have this warning. They were surprised I didn't understand the delay, and I explained that's not how it worked before. How did I discover this I had tested a payment well before the due date and wondered why it hadn't been cashed, so called Quicken. Who wants to have to think about this? Bill Pay's date was the target delivery date and worked great.
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Plus trying to pay with Check Pay results in not being delivered to the payer by the scheduled date, but being sent on that date and taking 4-10 days to arrive. Then there's the billers that don't work and can't be removed without contacting Quicken and having them remove them from their end. This product seriously sucks for the price.
But I've now invested dozens of hours into categorizing and organizing my financial data and don't have time to start over. If there were any better alternative, I would use it in a heartbeat. I now have to categorize all income as a "paycheck" to get the budget to work properly. It lets you select these categories, yet they appear NOWHERE in the budget. Except I can't include transfers or any personal income other than my paycheck in the budget. Only one month of budgeting allowed at a time and only one type of budget.
It allows you to "name" a budget, implying that you can have more than one budget. Quicken doesn't allow you to see investment transactions, which it used to do (throttling).Īlso the budgets don't work properly. I cannot link my Edward Jones account at all. They should simply worked, as they worked before and now they don't. I have already categorized all of the transactions and am not going to start over for just two accounts. Online balances are inaccurate for two of the accounts. So I simply use the web version, which is extremely glitchy. I am on a network drive, so I chalked it up to compatibility problems.
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